Terms of Service

Last Updated: 6/13/2025

1. Introduction

Welcome to MomentsInThread. By accessing and using our website, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and customers of our handcrafted memory cubes and related services.

2. Products and Services

MomentsInThread creates handcrafted memory cubes featuring your cherished photos. Each product is individually crafted and may have slight variations due to its handmade nature. These variations are part of what makes each piece unique and are not considered defects.

3. Orders and Payment

All prices are listed in USD and are subject to change without notice. Payment is required at the time of order. We accept major credit cards and other payment methods as indicated during checkout. Your order represents an offer to purchase, which is accepted when we confirm your order.

4. Custom Orders

Our memory cubes are custom-made using photos you provide. By submitting photos, you confirm that you have the right to use these images and grant us permission to reproduce them for your order. We reserve the right to refuse any order that contains inappropriate content or violates copyright laws.

5. Production and Shipping

Each memory cube is handcrafted upon order. Production times may vary based on order volume and complexity. Shipping times are estimated and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.

6. Returns and Refunds

As our products are custom-made, we cannot accept returns unless the product is damaged or defective. If you receive a damaged product, please contact us within 48 hours of receipt with photos of the damage. We will work with you to resolve the issue through repair, replacement, or refund.

7. Intellectual Property

The MomentsInThread name, logo, website design, and product designs are protected by intellectual property laws. You may not use our intellectual property without express written permission.

8. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By using our service, you consent to our collection and use of your information as described in the Privacy Policy.

9. Limitation of Liability

MomentsInThread is not liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our liability is limited to the amount paid for the product in question.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at help@momentsinthread.com.